Frequently Asked Questions
Everything you need to know about your SHOP ATLUS experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At SHOP ATLUS, we are committed to ethical fashion. We use organic cotton and recycled polyester in over 60% of our collections and work exclusively with certified fair-trade factories.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Do you restock items that are sold out?
Many of our core pieces are restocked regularly. For limited edition drops, we recommend signing up for 'Back in Stock' notifications on the specific product page.